Our Commitment to Quality
At Axford Interiors, we stand behind every piece we create. If something is not right, we will put it right — promptly and without quibble where the responsibility is ours.
We work to uncompromising standards, never compromising on detail. Our clients value us because we see every commission through with integrity, from first brief to flawless finish.
Beautiful, enduring and flawlessly functional results — interiors that look right, work perfectly, and stand the test of time. That is how we deliver work that lasts, without compromise.
At Axford Interiors we are committed to delivering bespoke curtains, blinds and soft furnishings of the highest standard. Our reputation rests on craftsmanship, attention to detail and customer care. We strive to exceed expectations on every project, ensuring our work is both beautiful and enduring.
To achieve this, we:
- Commit to Quality – every product is designed, crafted and installed to agreed specifications using skilled workmanship and trusted materials.
- Focus on Customer Satisfaction – we listen carefully, understand requirements, and deliver each project on time, within budget and to the highest finish.
- Check and Assure – all projects undergo a final inspection before completion, ensuring they meet both our standards and our client’s expectations.
- Comply with Standards – we meet or exceed all applicable statutory, regulatory and industry requirements, including guidance from the British Blinds and Shutters Association.
- Seek Feedback and Improve – we review customer feedback and supplier performance to refine our methods, improve efficiency, and raise quality standards year by year.
- Empower Our People – our team are trained, supported and bring their experience, skill and pride to every project, continually raising our standards.
- Act Responsibly – we source materials with care, minimise waste, and consider environmental impact as part of our quality approach.
This policy is reviewed annually by the Director to ensure it remains relevant to our business aims and the expectations of our customers.
Jim Penaliggon
Director,
Axford Interiors Limited