Terms & Conditions
1.1 These terms and conditions govern the supply of products, including goods and installation services, by us to you.
1.2 Please carefully review these terms. They provide essential information about our identity, how we deliver products, how changes or terminations can occur, steps to take in case of issues, and other important details. If you believe there is an error in these terms, kindly get in touch with us to discuss the matter.
2. About Us
2.1 Our Identity: We are Axford Interiors Limited. Our registered office is located at The Studio, 389 Gaston, Holt, Trowbridge, Wiltshire, BA14 6QA. Company Registration Number: 12012476. VAT Registration Number: 424 6089 94.
2.2 Contact Information: You can reach us by phone at 01225 985400 or by sending an email to email@example.com. Postal correspondence can be directed to the aforementioned address.
2.3 Communication with You: If we need to communicate with you, we will do so via telephone or by sending written letters and messages to the email address or postal address provided by you; also via WhatsApp and text messages. When we mention “writing” in these terms, it includes emails and any other electronic communications.
3. Our Agreement with You
3.1 Order Acceptance: We will consider your order accepted upon receipt of your deposit. This marks the establishment of a contract between you and us.
3.2 Order Identification: We will assign an order number to your project when we issue our deposit invoice after accepting your estimate. When you contact us regarding your order, please mention this order number.
4. Our Products
4.1 Product Variations: Products may have slight variations from their depictions. To illustrate the appearance of a product, we may share images or refer you to our website gallery. However, the final product may differ from the example images. Depending on the chosen materials, the finished product may also vary in drape and style. All patterned fabric will be matched as closely as possible. Fabric suppliers allow for a variance of up to 10%.
4.2 Legal Obligations: We adhere to the Child Safety Legislation of 2014, specifically addressing child safety with internal blinds. Our blinds are crafted and installed in accordance with the guidance provided by the British Blind and Shutter Association.
4.3 Using Your Measurements: While we offer a measuring service, you may provide your own measurements. If you choose to provide measurements, you are responsible for their accuracy. Any issues arising from incorrect measurements provided by you will be rectified at your expense.
4.4 Blackout Treatments: For requested blackout treatments, we employ materials like blackout lining and/or fabric. While these substantially reduce light seepage, complete blackout cannot be guaranteed.
4.5 Alterations: Please note that we do not provide an alterations service for curtains manufactured by a third party. We are unable to alter curtains made by us unless there is a fault necessitating a repair.
4.6 Motorization: While we can supply motorized hardware, it is your responsibility to ensure that an electrician handles the wiring. Wiring must be in place prior to installation. Your electrician will also need to configure the controller. For further information, please contact us.
5. Providing the Products
5.1 Delivery Timelines: We will inform you of the expected delivery date during the ordering process. This will be within our current lead time, tailored to the scope of your project. Please note that lead times may be subject to change, but any alterations will be confirmed with you at the time of order.
5.2 Unforeseen Delays: We are not liable for delays beyond our control. If an unforeseen event impacts the delivery of your products, we will promptly notify you and take measures to minimize any delay.
5.3 Fabric Inspection: We do not conduct initial fabric checks upon receipt. Fabric assessments occur when the curtains are being manufactured. If you opt to supply your own material and request an immediate inspection upon arrival, there will be a charge of £2.00 per meter.
6.1 Installation Costs: Installation costs will be outlined in our estimate. Additional fees may apply for items delivered outside the agreed fitting date.
6.2 Access Arrangements: By scheduling an appointment or booking a fitting, you agree to grant access to your premises at the designated time. If our consultant/fitter encounters restricted access, a denied access fee of £200 will be incurred.
6.3 Cancellations: Should you need to cancel an appointment or fitting, please provide a minimum of one working day’s notice (9 am – 5 pm, Monday – Friday, excluding public holidays in England). Failure to do so may result in a cancellation fee.
6.4 Site Conditions: If an appointment for fitting is scheduled and the site is not in a suitable condition, a cancellation charge of £200 will be applied.
6.5 Window Accessibility: Windows should be unobstructed for fitting, with no barriers to access. The fitter(s) are not responsible for clearing the site for installation.
6.6 Your Attendance: In case no one is present at your address during the scheduled installation, the fitter will attempt to contact the provided number. If unable to reach you, the installation will be cancelled, and a failed access fee of £200 will be charged. We will then arrange an alternative installation, potentially incurring additional fees.
6.7 Delays/Storage: If a rescheduled installation is not arranged following a failed attempt, we will contact you for further instructions. A storage fee of £10.00 per item per week may be charged after the second postponed fitting date, in addition to any further installation costs.
6.8 Your Responsibilities: The product becomes your responsibility upon delivery to the address you provided, or when you or a carrier arranged by you collects it from us.
6.9 Ownership of Goods: You gain ownership of a product only after full payment is received. Any excess fabric will be returned upon written request within one month of installation. After this period, it will be considered unwanted and become the property of Axford Interiors.
6.10 Product Suspension: We may temporarily suspend the supply of a product for reasons such as technical issues, minor technical adjustments, compliance with changes in laws, or modifications notified by us.
7. Price and Payment
7.1 Product Pricing: The price of the product, inclusive of VAT, will be specified in your estimate. This estimate remains valid for up to 30 days.
7.2 Deposit Requirement: Prior to commencing any work, a minimum deposit of 50% is necessary. This invoice is payable upon receipt. Due to the bespoke nature of our products, this deposit is non-refundable. For orders totalling £500 or less, full payment in advance is mandatory.
7.3 Final Payment: An invoice for any outstanding balance will be furnished to you once your items are prepared for installation. This invoice is due upon receipt and must be settled to confirm your installation appointment.
7.4 Accepted Payment Methods: We accept secure online payments through most debit and credit cards, (not American Express) via BACS or by cheque.
7.5 Ownership upon Full Payment: Ownership of a product is transferred only upon receipt of full payment. If payment is not received within 30 days of installation, we reserve the right to initiate the removal of these products, with potential additional charges.
8. Making Changes to Your Order
8.1 Your Modification Rights: If you wish to make alterations to the ordered product, please get in touch with us. We will inform you if the requested change is feasible. If so, we will communicate any adjustments to the product’s price, delivery schedule, or other pertinent details stemming from your requested alteration. We will then seek your confirmation to proceed with the change.
8.2 Our Modification Rights: We may modify the product to align with changes in relevant laws, regulations, and to incorporate minor technical enhancements. These modifications will not impede your use of the product.
9. Cancelling Your Order
9.1 Terminating Your Contract: As your products are tailored to your specific requirements, there is no automatic entitlement to cancel your order after deposit payment. If you wish to cancel your order after paying the deposit, please notify us immediately. Each case will be evaluated individually, and refunds will be at the discretion of Axford Interiors.
9.2 Faulty Products: In the event that your purchase is faulty or misdescribed, you may possess a legal entitlement to terminate the contract, request product repairs or replacement, or seek reimbursement for some or all of your payment.
9.3 No Faults: Even in cases where we are not at fault and you lack an automatic right to change your decision, you may still have the opportunity to end the contract before completion. However, please be aware that depending on the timing of your cancellation, a portion or all of your deposit may be retained by Axford Interiors to cover manufacturing costs.
9.4 Cancellation Procedure: To conclude the contract with us, kindly inform us through one of the following means: Call us at 01225 985400, send an email to firstname.lastname@example.org, or consult with your designated consultant. Please provide your name, contact information, order number, and order details.
9.5 Refunds: We will exclusively refund using the same payment method employed for the original transaction. Please note that the funds may take up to five working days to reflect in your account, depending on your banking institution.
10. Our Right to Terminate the Contract
10.1 Contractual Breach: In the event that, after a second rescheduled fitting date, you fail to facilitate the installation of the product, we reserve the right to terminate our contract with you by providing written notice.
10.2 Compliance Standards: We diligently uphold legal compliance in the provision of goods and installation services. Should your requests lead us to operate outside of these legal parameters, we may decline to proceed with the work and subsequently terminate our contract with you.
11. Use of Your Personal Information
12. Other Important Terms
12.1 Contractual Parties: This contract is established between you and us, and no other individual or entity shall possess the right to enforce its terms.
12.2 Legally Binding Terms: If any part of this contract is deemed unlawful by a court, the remainder will continue to remain in effect. Each section of these terms functions independently. Should a court or relevant authority determine any of them to be unlawful, the remaining sections will retain their full force and validity.
12.3 Enforcement of Contractual Terms: Even if we postpone enforcing this contract, we reserve the right to enforce it at a later date. Our decision not to immediately insist upon your compliance with any obligation under these terms, or our delay in taking action against you for breaching this contract, does not negate your obligation to fulfil those requirements, nor does it preclude us from taking action against you in the future.
12.4 Applicable Laws and Legal Jurisdiction: These terms are governed by English law, and legal proceedings pertaining to the products can be initiated in English courts. If you reside in Scotland, legal proceedings related to the products can be pursued in either Scottish or English courts. If you reside in Northern Ireland, legal proceedings concerning the products can be initiated in either Northern Irish or English courts.